EPIC FAQ

Does my quote include VAT?

Our quotes do not include VAT. This will be added at the rate of 23% once you place an order, and will be included on your invoice.

When will I receive my confirmed delivery date?

Once you’ve approved your visual proof which we will send you by email, a delivery date will be supplied within approximately 24-48hrs.

If I have an issue with my order once received, who do I contact?

We commit to resolving any issues that might come up for you as speedily as possible. Just contact our Production Manager who will work with you to resolve any issues you may have..

Which payment methods do you accept?

We accept the following payment methods: 

PayPal - Safe, fast and your payment is immediately processed.

Credit card - Safe, fast and your payment is immediately processed. You can pay using MasterCard, Visa, American Express and Maestro.

Bank Transfer - Pay the amount due by electronic bank transfer. Please take into account a processing time of 2 to 3 days. We will start processing your order once your payment is received, so you may need to take this into account when calculating delivery time.

Payment on invoice - As a customer with a business account, you can pay for your order by invoice. Please contact our finance office to request a business account application form.

Unfortunately we do not accept cheques. 

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